DSP Law Office - Workplace transformation
Solution design for workplace transformation, including G Suite, proactive support, migration and training. Archiving and document digitization solution complying with local law and GDPR have been implemented.
With the business and the team growth working with legacy software was becoming more and more complex. Maintaining multiple version of one and the same document, working from different locations and on the go, became a challenge that started impacting the team productivity leading to delays with client deliverables resulting into direct business impact.
Google G Suite Business – providing all the collaboration tools, unlimited storage and centralized admin management was key factor to boost efficiency and productivity. Cloud Office proactive support model and Consultancy services helped automating tasks using App Script. On site support and training delivered by Cloud Office reduced the learning curve and supported the product adoption.
Efficiency improved by 15% in the first month and by 25% in the second. By implementing collaboration tools (drive, gmail, docs, meet) customer effort score improved by 20%. Working in secure environment allowed the DSP team to work from anywhere boosting employee morale and turnover.