Success Story

DSP Law Office

Workplace transformation

Solution design for workplace transformation, including G Suite,
proactive support, migration and training. Archiving and document
digitization solution complying with local law and GDPR have been
implemented.

The challenge

With the business and the team growth working with legacy SW
was becoming more and more complex. Maintaining multiple version of one and the same document, working from different locations and on the go, became a challenge that started impacting the team productivity leading to delays with client deliverables resulting into direct business impact.

The solution

Google G Suite Business – providing all the collaboration tools, unlimited storage and centralized admin management was key factor to boost efficiency and productivity. Cloud Office proactive support model and Consultancy services helped automating tasks using App Script. On site support and training delivered by Cloud Office reduced the learning curve and supported the product adoption.

The results

Efficiency measured by “time to sign” improved by 15% in the first
month and by 25% in the second. By implementing collaboration
tools (drive, gmail, docs, meet) customer effort score improved by 20% to 70% in January. Working in secure environment allowed us to let employees work from anywhere boosting employee morale and turnover.


“ With G Suite we create a template add the team and update real time. Clients can join and approve in no time on a quick video call. No effort consolidating data from different attachments and team members and working on different versions. It’s absolutely amazing to have on site support who’s coming handy every time we need ”

Donka Dimitrova,
Managing Partner, DSP Law Office


DSP have been created to unite a group of highly experienced lawyers with a common goal of resolving high complex problems at scale.

  Bulgaria

  https://dsp.bg/


Industry
Law & Government

Features

  Gmail

  Chat

  Meet

 Docs

 Forms

  Keep   

  Drive

  Cloud Search

  Calendar