Success Story

DSP Law Office - Workplace transformation

Solution design for workplace transformation, including G Suite, proactive support, migration and training. Archiving and document digitization solution complying with local law and GDPR have been implemented.

The Challenge

With the business and the team growth working with legacy software was becoming more and more complex. Maintaining multiple version of one and the same document, working from different locations and on the go, became a challenge that started impacting the team productivity leading to delays with client deliverables resulting into direct business impact.

The Solution

Google G Suite Business – providing all the collaboration tools, unlimited storage and centralized admin management was key factor to boost efficiency and productivity. Cloud Office proactive support model and Consultancy services helped automating tasks using App Script. On site support and training delivered by Cloud Office reduced the learning curve and supported the product adoption.

The Result

Efficiency improved by 15% in the first month and by 25% in the second. By implementing collaboration tools (drive, gmail, docs, meet) customer effort score improved by 20%. Working in secure environment allowed the DSP team to work from anywhere boosting employee morale and turnover.

With G Suite we create a template add the team and update real time. Clients can join and approve in no time on a quick video call. No effort consolidating data from different attachments and team members and working on different versions. It’s absolutely amazing to have on site support who’s coming handy every time we need
Nevena Staikova
Managing Partner, DSP
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About:
DSP have been created to unite a group of highly experienced lawyers with a common goal of resolving high complex problems at scale.
Sofia, Bulgaria
Law and Government
Solution

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